Frequently Asked Questions
HOW LONG WILL GROOMING TAKE?
Great question! But it all depends on the dog, we always put your pups health and safety first, some senior dogs need more time, some puppies need more time and some anxious dogs need more time! We will always give you a timeframe on when your pup will be ready for pickup.
We take each dog by appointment. So no dog is left all day waiting to be groomed. We will notify you (usually by text) as soon as your pups grooming session is almost over!
WHAT IF I CAN’T PICK MY DOG UP STRAIGHT AWAY?
No problem! That’s exactly why we have a doggy day care. There is a minimum half day fee of $15 if you are longer than 1hr after pickup time. If you know you can’t pick them up until after work or need to drop them off early before school drop off then just pre-book day care with us on 0416 641 082.
DO YOU USE CRATES OR LET THE DOGS RUN FREE?
Short answer is both! If your pup is well socialised we will let them play with other dogs in our monitored day care area. If your pup is anxious and needs their own space then we have plenty of comfy crates for them to wait in. But we will let you know when they are ready from grooming to avoid any waiting time anyway.
MY DOG HAS SENSITIVE SKIN, CAN YOU USE MY SHAMPOO?
We only use the best, hypoallergenic animal safe products at CFP. If you need medicated shampoo or sensitive skin shampoo just let us know, we have it all!
WHY CAN’T I WASH MY DOG AT HOME AND YOU JUST GIVE IT A HAIRCUT?
There are multiple reasons we prefer to wash the dogs ourselves. We assume you are not professional dog washers (trust us, it’s a skill) If your dog comes in with dirty hair it can wreck our blades, scissors and equiptment. We also need a perfectly fresh, clean coat to do a lot of scissor work correctly. Hence why a bath is included in every groom.
YOU ARE BOOKED OUT SO FAR IN ADVANCE, WHY CAN’T I GET IN?
We book out weeks in advance, we have quite a lot of organised clients so it is best to book your next appointment after every visit. During the warmer months when it gets busy we do implement a waiting list. Contact us to get on it.
MY DOG IS ANXIOUS, WILL YOU BE SURE TO BE EXTRA CARING WITH HIM?
Of course! We groom plenty of anxious pups, that’s part of our job and at CFP we take pride in making sure they’re looked after. If your pup is too stressed out we will notify you and work with you to help make grooming a more relaxing experience.
I REALLY LOVE ONE PARTICULAR GROOMER CAN I KEEP BOOKING WITH THEM?
Absolutely, just be sure to select them online when making your next booking. Can’t get in with them? No stress, all our groomers are trained, qualified and groom at a high standard. We also leave each other notes we know what your pup got last appointment!
WHAT ARE YOUR OPENING HOURS?
MONDAY TO FRIDAY 9AM-5PM and SATURDAY 10am-4pm
HOW CAN I MAKE A BOOKING?
Book online or call us on 0416 641 082